Product Description
SKU: DONATION
We are delighted to be supporting Love Musgrove as our 2024 Charity of the Year in our 25th year of trading. Love Musgrove is the Official Charity of Musgrove Park Hospital in Taunton, and being a Somerset business, this charity is very close to all of the team’s hearts as it has supported so many of them over the years, (including the birth of 18 Hippychick babies) as well as providing vital services and support to the local community.
To kickstart our fundraising for Love Musgrove and to mark our 25th year, the Hippychick team completed a 25km trek across the Quantock Hills on Friday 19th July. To read more about this challenge, please read our blog. Thank you to everyone who supported us, all of your donations really spurred us on and kept us going. We look forward to continuing our support for Love Musgrove and especially the Children’s Ward, throughout the year.
Please allow us up to 10 days from receipt of item for your refund to be processed. It will often be quicker than this but we want to manage your expectations at busier times of the year.
You may return an item to us for an exchange or refund providing that:
- You return the item to us within 28 days of receiving your order
- The goods are re-saleable, unused and in their original packaging with all tags and labels intact
- If any item is incorrect, faulty or damaged on receipt, please complete the Returns Request form and one of the team will aim to be in contact within 1 working day
We cannot accept your return if:
- The returns request form on our website has not been completed and one of our team has not authorised your return.
- Your item/s is a piece of clothing that has been laundered in a manner other than the recommended instructions
- Your item/s is anything from our bedding protection or Dream Tube range that has had its original packaging opened
Please complete our Returns Request form. Once your return has been authorised by one of our team, please include the given returns number, and send back to:
Hippychick Ltd Returns
1 Roberts Drive
Bridgwater
Somerset
TA6 6BH
Please note that Hippychick Ltd is unable to pay for the cost of returning goods. We cannot accept responsibility for returned items which do not reach us. Therefore, we recommend that you send returns via a tracked service of your choice, retaining your proof of postage. This returns policy is in addition to your Statutory rights.
Preloved Returns
We will only accept returns of preloved items if they are delivered in a condition that was not specified on the original preloved product listing.
This must be reported to us within 48hrs of receipt of the order and then items must be returned to us within 28 days of receiving the order.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless pre approved by Hippychick Ltd. Shipping costs are non-refundable.
For UK orders, depending on the weight and size of your order, deliveries are despatched either via Royal Mail or with a courier.
UK Mainland Delivery (3 – 5 days)
| Orders over £50: |
FREE shipped with Royal Mail |
| Orders under £50: |
£4.50 shipped with Royal Mail |
| Collection from our Warehouse (TA6 6BH): |
FREE |
UK Highlands & Islands Delivery (3 – 5 days)
| Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly: |
Calculated at the checkout |
| Channel Islands: |
£15.00 |
| Ireland & Northern Ireland: |
Calculated at the checkout |
Next Working Day Delivery
Orders must be placed before 2pm from Monday – Thursday. If you have an urgent order, and it is after 2pm, please call the office and we will try our best to help. Orders placed over a weekend or Bank Holiday will be despatched on the first subsequent working day. For Saturday & Sunday deliveries, please give us a call for a quote.
European Delivery
Calculated at the checkout.
International Delivery
Please call us on 01278 434440 for a quote.
